Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"36bb6fcba9e5ced8fd56e3f76a4183e4abd72495_lout","branding":{"id":"71","key":"gts00001","name":"TechOps Support Portal","portalBaseUrl":"/servicedesk/customer/portal/71"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/321a852f-6dae-44f5-add6-5e65768a15e3/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYjVjZjFmNi1jOTZmLTRhNzUtOTJkMi02Y2U4ZWI1YTkwNWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjMyMWE4NTJmLTZkYWUtNDRmNS1hZGQ2LTVlNjU3NjhhMTVlMyI6WyJyZWFkIl19LCJleHAiOjE3ODYzMjk4MTksIm5iZiI6MTc4NjMyOTIxOX0.QQ_XLoHjTlUZmOkRUfVIWOfSssW1JL42qPHVbfp5RfM&client=1b5cf1f6-c96f-4a75-92d2-6ce8eb5a905d&mode=fit","logoId":"321a852f-6dae-44f5-add6-5e65768a15e3","isLogoAvailable":true,"helpCenterTitle":"Welcome to MegazoneCloud","sharedPortalName":"MegazoneCloud Support Portal","userInitialAnnouncementHeader":"Links","userInitialAnnouncementMessageWiki":"<p><a href=\"https://help.megazone.io/hc/ko\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">MEGAZONE Help Center</a><br> <a href=\"https://help.megaone.com/hc/ko\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Megaone Ask</a><br> <a href=\"https://tsso-project1.scrollhelp.site/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Support Portal Prototype Test</a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to MegazoneCloud","sharedPortalName":"MegazoneCloud Support Portal","announcementHeader":"Links","announcementMessage":"[MEGAZONE Help Center|https://help.megazone.io/hc/ko]\n[Megaone Ask|https://help.megaone.com/hc/ko]\n[Support Portal Prototype Test|https://tsso-project1.scrollhelp.site/]","localeDisplayName":"English (United States)"},"zh-TW":{"localeDisplayName":"Chinese (Taiwan)"},"ko-KR":{"helpCenterTitle":"메가존클라우드 서포트 포털 방문을 환영합니다.","sharedPortalName":"MegazoneCloud Support Portal","announcementHeader":"Links","announcementMessage":"[MEGAZONE Help Center|https://help.megazone.io/hc/ko]\n[Megaone Ask|https://help.megaone.com/hc/ko]\n[Support Portal Prototype Test|https://tsso-project1.scrollhelp.site/]","localeDisplayName":"Korean (South Korea)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"vi-VN":{"localeDisplayName":"Vietnamese (Vietnam)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#fefcfc","bannerMediaApiUrl":"https://api.media.atlassian.com/file/afbf341d-3238-4c8b-ad38-81442bc307b3/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYjVjZjFmNi1jOTZmLTRhNzUtOTJkMi02Y2U4ZWI1YTkwNWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFmYmYzNDFkLTMyMzgtNGM4Yi1hZDM4LTgxNDQyYmMzMDdiMyI6WyJyZWFkIl19LCJleHAiOjE3ODYzMjk4MTksIm5iZiI6MTc4NjMyOTIxOX0.5Dff7s-jyUXPBsm4T-GJu0LBzF9JV6KiBZss6WWVAM8&client=1b5cf1f6-c96f-4a75-92d2-6ce8eb5a905d&height=300&mode=fit","bannerMediaApiFileId":"afbf341d-3238-4c8b-ad38-81442bc307b3","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#000000","topBarTextColor":"#fefcfc","hasTopBarBeenSplit":true},"portal":{"id":"71","key":"gts00001","projectId":18264,"serviceDeskId":71,"name":"TechOps Support Portal","description":"<p>Welcome! You can raise a request for TechOps Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/71","onlyPortal":false,"reqTypes":[{"id":"865","name":"Delivery","descriptionHtml":"","callToAction":"Delivery","introHtml":"","icon":15932,"iconUrl":"https://support.portal.megaone.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15932","groups":[258],"key":""},{"id":"858","name":"Enablement","descriptionHtml":"","callToAction":"Enablement","introHtml":"","icon":16081,"iconUrl":"https://support.portal.megaone.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16081","groups":[258],"key":""},{"id":"859","name":"Pre-sales","descriptionHtml":"","callToAction":"Pre-sales","introHtml":"","icon":15903,"iconUrl":"https://support.portal.megaone.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15903","groups":[258],"key":""},{"id":"864","name":"Proposal","descriptionHtml":"","callToAction":"Proposal","introHtml":"","icon":15936,"iconUrl":"https://support.portal.megaone.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15936","groups":[258],"key":""},{"id":"847","name":"Common Request","descriptionHtml":"<p>Common Request of inquiries from customers.</p>","callToAction":"Common Request","introHtml":"<p>Common Request of inquiries from customers.</p>","icon":16073,"iconUrl":"https://support.portal.megaone.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16073","groups":[],"key":""},{"id":"863","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Initiate a request to create a new email account or make changes to an existing email account.</p>","icon":16059,"iconUrl":"https://support.portal.megaone.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16059","groups":[],"key":""},{"id":"850","name":"Request for Email","descriptionHtml":"","callToAction":"Request for Email","introHtml":"","icon":16059,"iconUrl":"https://support.portal.megaone.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16059","groups":[],"key":""}],"reqGroups":[{"id":258,"name":"Support"}],"orderMapping":{"257":[865],"258":[858,859,864,865],"255":[858],"251":[859],"256":[864],"252":[848],"253":[849]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":71,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"GTS00001","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYjVjZjFmNi1jOTZmLTRhNzUtOTJkMi02Y2U4ZWI1YTkwNWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTE0MjE5NDE1MjEiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4NjMzMDQxOSwibmJmIjoxNzg2MzI5MjE5LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.qEQTMMtct0m2gNTJRAnffnz3aOYeLPEtDysqWFr16QM","targetCollection":"upload-user-collection--1421941521","endpointUrl":"https://api.media.atlassian.com","clientId":"1b5cf1f6-c96f-4a75-92d2-6ce8eb5a905d","tokenDurationInMins":20}},"reqCreate":{"id":858,"projectId":18264,"issueType":{"id":"11483","name":"Business request"},"form":{"name":"Enablement","descriptionHtml":"","callToAction":"Enablement","intro":"","instructions":"","icon":16081,"iconUrl":"https://support.portal.megaone.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16081","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/71/create/858","requestValidateBaseUrl":"/servicedesk/customer/portal/71/validate/858","calendarParams":{"firstDay":0,"date":"2026-08-10T11:33:39+0900","useISO8601WeekNumbers":false,"dateIfFormat":"%Y/%m/%e","dateTimeIfFormat":"%Y/%m/%e %H:%M","timeFormat":"24"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYjVjZjFmNi1jOTZmLTRhNzUtOTJkMi02Y2U4ZWI1YTkwNWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTE0MjE5NDE1MjEiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4NjMzMDQxOSwibmJmIjoxNzg2MzI5MjE5LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.qEQTMMtct0m2gNTJRAnffnz3aOYeLPEtDysqWFr16QM","targetCollection":"upload-user-collection--1421941521","endpointUrl":"https://api.media.atlassian.com","clientId":"1b5cf1f6-c96f-4a75-92d2-6ce8eb5a905d","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":4,"updated":"2024-02-14T06:56:43.368054Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[858],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":4,"name":"Enablement support","submit":{"lock":false,"pdf":false},"templateFormUuid":"4aa8532f-0df2-41b6-801c-f060d818af06"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":1},"localId":"6cc1d6ae-b26c-4575-9166-f17e9f36e5f5"}},{"type":"rule"},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":3},"localId":"e45b2443-7dd9-4262-847f-275557ac318a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":4},"localId":"01fb434f-4182-42c2-a75d-2fde1891ec8c"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":8},"localId":"70b2ffcb-1a60-47fc-b97d-7ae13728fa73"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":9},"localId":"43c001e7-7fc4-400b-8b60-225ba591e063"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":7},"localId":"80bc9511-ff9b-4a31-8d56-645bb1b751ad"}},{"type":"rule"}]}],"conditions":{},"sections":{},"questions":{"8":{"type":"cd","label":"Priority","description":"","validation":{"rq":false},"jiraField":"priority","defaultAnswer":{"choices":["10000"]},"questionKey":""},"4":{"type":"rt","label":"Description","description":"","validation":{"rq":true},"jiraField":"description","questionKey":""},"9":{"type":"da","label":"Due date","description":"","validation":{"rq":false},"jiraField":"duedate","questionKey":""},"1":{"type":"cd","label":"Subsidiary","description":"","validation":{"rq":true},"jiraField":"customfield_13256","questionKey":""},"7":{"type":"at","label":"Attachment","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"3":{"type":"tl","label":"Summary","description":"","validation":{"rq":true},"jiraField":"summary","questionKey":""}}},"uuid":"4aa8532f-0df2-41b6-801c-f060d818af06"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":4,"updated":"2024-02-14T06:56:43.368054Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[858],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":4,"name":"Enablement support","submit":{"lock":false,"pdf":false},"templateFormUuid":"4aa8532f-0df2-41b6-801c-f060d818af06"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":1},"localId":"6cc1d6ae-b26c-4575-9166-f17e9f36e5f5"}},{"type":"rule"},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":3},"localId":"e45b2443-7dd9-4262-847f-275557ac318a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":4},"localId":"01fb434f-4182-42c2-a75d-2fde1891ec8c"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":8},"localId":"70b2ffcb-1a60-47fc-b97d-7ae13728fa73"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":9},"localId":"43c001e7-7fc4-400b-8b60-225ba591e063"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":7},"localId":"80bc9511-ff9b-4a31-8d56-645bb1b751ad"}},{"type":"rule"}]}],"conditions":{},"sections":{},"questions":{"8":{"type":"cd","label":"Priority","description":"","validation":{"rq":false},"jiraField":"priority","defaultAnswer":{"choices":["10000"]},"questionKey":""},"4":{"type":"rt","label":"Description","description":"","validation":{"rq":true},"jiraField":"description","questionKey":""},"9":{"type":"da","label":"Due date","description":"","validation":{"rq":false},"jiraField":"duedate","questionKey":""},"1":{"type":"cd","label":"Subsidiary","description":"","validation":{"rq":true},"jiraField":"customfield_13256","questionKey":""},"7":{"type":"at","label":"Attachment","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"3":{"type":"tl","label":"Summary","description":"","validation":{"rq":true},"jiraField":"summary","questionKey":""}}},"uuid":"4aa8532f-0df2-41b6-801c-f060d818af06"},"linkedJiraFields":["summary","duedate","description","customfield_13256","priority"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}